Thomas “Jolly” Kuriakose is a seasoned professional with 30 years of extensive experience in various industries. His career has spanned various roles, from managing operations to leading critical projects, which has solidified his reputation as a reliable and results-oriented leader. His expertise in training, combined with his deep understanding of the intricacies of the industry, has enabled him to be an effective On-the-job Trainer.

Thomas “Jolly” Kuriakose

A certified professional, Thomas is known for his diligence, versatility, and unbiased approach to his work. He possesses strong multilingual communication skills, allowing him to navigate diverse cultural environments and ensure smooth interactions with customers and colleagues. He is particularly adept at steering customer experiences towards positive outcomes, a skill honed over decades of both international and domestic exposure.

In his professional journey, Thomas has been associated with industry giants like Emirates Airlines, DNATA (Dubai International Airport), and Jet Airways. At Emirates Airlines, he contributed to enhancing service excellence and operational management. His role at DNATA involved overseeing key functions at one of the busiest airports in the world, while at Jet Airways; he played a crucial part in driving customer satisfaction and operational success.

Thomas’s areas of expertise include training, decision-making, leadership, problem-solving, customer experience, and service excellence. His ability to make strategic decisions under pressure, lead teams effectively, and resolve problems efficiently has been instrumental in his success. Additionally, his background in customer service, with experience gained from the service desk and floor roles, adds a practical edge to his leadership style.

Committed to continuous growth, Thomas is now a Trainer of Trainers, where he can apply his vast knowledge and innovative skills. His goal is to contribute meaningfully to the development of his peers and trainees, their success; while further advancing his own career in an environment that values excellence and innovation.

Guiding and Shaping the Next Generation of Leaders